Privacy Policy

Last updated: 2 October 2026

Vital Athletica ("we", "us" or "our") is an Australian business operating the website vital-athletica.com. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, contact us or place an order. We aim to handle personal information in line with applicable privacy laws, including the Privacy Act 1988 (Cth) where it applies to us.

Information you provide to us

Depending on how you use our website, we may collect information you provide directly, such as:

your name, email address, phone number, and billing and delivery address when you place an order;
account details if you create an account, such as your name, email address and login information;
your order details, such as the products purchased and order history;
the information you include when you contact us, such as through our contact form or by email (for example your name, email address, subject and message); and
your marketing preferences, if you choose to receive updates from us.

Payment information

Payments are handled by third-party payment processors through our website platform. We do not store full payment card details on our website. Payment processors handle your payment information under their own terms and privacy policies.

Information collected automatically

When you visit our website, certain information may be collected automatically, such as your IP address, device and browser type, pages viewed, referring website, approximate location derived from your IP address, and the date and time of your visit.

Cookies and similar technologies

Our website uses cookies and similar technologies to operate the website, keep your cart and session working, remember preferences, understand how the website is used and measure advertising. You can control or delete cookies through your browser settings. Some features of the website may not work properly if cookies are disabled.

Analytics and advertising technologies

We use analytics and advertising technologies to understand how visitors use our website and to measure and improve our advertising.

Meta Pixel and Conversions API: our website uses the Meta Pixel and the Meta Conversions API, provided by Meta Platforms (the company behind Facebook and Instagram). These tools may share information about your activity on our website with Meta, such as pages viewed, products viewed or added to cart, purchases, and technical information like your IP address and browser details. Where used, some customer information (such as an email address or phone number) may be hashed before being shared. Meta may use this information to measure the effectiveness of our ads, to help show relevant ads, and for its own purposes as described in its own privacy policy. You can manage your ad preferences in your Meta account settings and through the cookie or tracking controls offered by your browser or device.

Website platform and service providers

Our website is built and hosted on Wix.com, which provides our website infrastructure, online store and related services, and processes information on our behalf to operate the website. We may also use other service providers to help run our business, such as payment processors, shipping and fulfilment providers, email providers and analytics and advertising providers. These providers receive only the information they need to perform their services.

How we use your information

We may use personal information to:

process, fulfil and deliver your orders;
communicate with you about your order, account or enquiries;
provide customer support and handle returns or refunds;
operate, maintain, secure and improve our website;
understand how our website is used and measure the performance of our advertising;
send marketing communications where you have agreed to receive them (you can unsubscribe at any time); and
comply with our legal obligations and protect our legal rights.

When we disclose information

We do not sell your personal information. We may disclose personal information to service providers who help us run our business (as described above), to carriers to deliver your order, to professional advisers where needed, or where required or permitted by law, such as in response to a lawful request from a government authority.

International transfers

Some of our service providers, including our website platform and advertising providers, may store or process information outside Australia, including in the United States and other countries. Where information is transferred overseas, it may be subject to the laws of those countries.

Data security

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, modification or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including to meet legal, tax, accounting and record-keeping requirements. When it is no longer needed, we take reasonable steps to delete or de-identify it.

Your choices and rights

You may request access to, or correction of, the personal information we hold about you by contacting us. Depending on where you live, you may also have other rights under local privacy laws, such as the right to request deletion of your information, to object to or restrict certain processing, or to withdraw consent. You can opt out of marketing emails at any time by using the unsubscribe link in the email or by contacting us. We may need to verify your identity before responding to a request.

Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are in Australia and are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC). If you are outside Australia, you may be able to contact your local data protection authority.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.

Contact us

Vital Athletica

Email: vitalathletica@gmail.com

Address: 117 Petrel Avenue, Mermaid Beach, QLD 4218, Australia