Returns & Refunds Policy
Last updated: 2 October 2026
We want you to be happy with your Vital Athletica purchase. This policy explains how returns and refunds work. Because our products are consumable dietary supplements, some conditions apply to change-of-mind returns for health, hygiene and safety reasons.
Your rights under consumer law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or any other consumer protection laws that apply to you. Where those laws give you rights that go beyond this policy, those rights apply.
Change-of-mind returns
You may request a change-of-mind return within 30 days of the date your order was delivered, provided that:
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the product is unopened and unused;
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any seals are intact; and
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the product is in its original condition and original packaging.
For health, hygiene and safety reasons, opened or used supplements generally cannot be returned for change of mind. This does not affect your rights if a product is faulty, damaged or not as described.
Unless the law requires otherwise, the cost of returning a product for change of mind is the customer's responsibility.
Damaged, faulty or incorrect orders
If your order arrives damaged, faulty, incorrect or otherwise compromised, please contact us at vitalathletica@gmail.com as soon as possible and include:
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your order number;
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a description of the problem; and
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photographs of the product and packaging, where appropriate.
We will review your request and let you know the next steps. Depending on the circumstances and your rights under applicable consumer law, this may include a replacement, a refund or another appropriate remedy.
How to start a return
Please contact us at vitalathletica@gmail.com before sending anything back. We will confirm whether your return is eligible and provide return instructions. Products sent back without contacting us first may not be able to be processed.
Inspection and approval
Returned products may be inspected once received. Each request is assessed individually against this policy and applicable consumer law, so submitting a request does not automatically mean a refund will be issued. We will let you know the outcome of your request.
Refunds
If your refund is approved, it will be issued to the original payment method used for the order. The time it takes for the refund to appear in your account depends on your payment provider or bank.
Contact us
Vital Athletica
Email: vitalathletica@gmail.com
Address: 117 Petrel Avenue, Mermaid Beach, QLD 4218, Australia